Humana Inc. has agreed to pay 2,510 call-center employees more than $1 million in back wages after reaching an agreement with the U.S. Labor Department. Labor Department investigators found that the Louisville health-services company "failed to record and properly compensate" the employees for certain work-related tasks, the department said in a press release.
The workers were not paid for time spent powering up computer equipment, logging on to the network and bringing up programs necessary for their work. "They can't do their job" without performing those duties, "so that's considered work time," said Jo Anne Burgoyne, a spokeswoman for the Labor Department's office in Atlanta.
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